What features will I expect to have after rate increase?

[Phyllis Pan]

Hello,

I just heard that loom will integrate with Atlassian.

There will be a rate increase from $10 to $18/month.

What extra features besides AI should I be expecting? Will I be able to also do some video edting as well?

I need to know if I'm going to decide to continue this service.  If I decide not to continue.... would their be a quick way to retrieve all my videos on the platform?

Phyllis : ) 

[Amanda Barber]

Hi, @Phyllis Pan - you can compare the features across Loom plans here: https://www.loom.com/pricing

[Arkadiusz Wroblewski]

Hello @Phyllis Pan

In addition to the excellent answer from @Amanda Barber , here is also a nice KB Article:https://support.atlassian.com/loom/docs/loom-customer-integration-with-atlassian-pricing-billing-and-role-changes/

About retrieving it, it should work as downloaded as MP4.

Best,

Arek 🤠 

[Phyllis Pan]

Ok. Thanks what is the difference between creator lit and full creator?

[Phyllis Pan]

Is there a phone number where I can talk or chat to in person?

[Amanda Barber]

Hi @Phyllis Pan - there's no phone number but you can contact them about licensing here: https://www.atlassian.com/company/contact/purchasing-licensing#/

According to this article, "if you signed up to Loom after February 2026 you will only have Admin and Creator roles. Creator Lite roles will be deprecated for all net new users after February 2026 and for existing users on a rolling basis as part of the pricing and billing changes associated with the integration of existing accounts to Atlassian systems."

Other changes with the Atlassian integration can be found here.