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We are unable to log in to loom

Admin Themis
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April 13, 2026

We keep getting this error despite being the admin, to log in to loom Please assist 
Screenshot 2026-04-13 at 22.45.21.png

1 answer

0 votes
Tomislav Tobijas
Community Champion
April 13, 2026

Hi @Admin Themis ,

I'd suggest reaching out to Atlassian Support here 👈

2026-04-13_22-15-27.png

It should redirect you to the Loom itself and the widget you can use to submit the ticket.

In case you cannot reach Loom support from there (due to auth issues), you can try using the following channel: Atlassian Support: Pricing, Billing & Licensing

Cheers,
Tobi

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