Unable to change my email address for account

[Holly Brasher]

Hi - I need to change the email address on our work account due to staff changes. I have unlinked other programs but it will not get me to the new login page to enter the new address.

[Prasanna Ravichandran]

Hi,

You can change your Loom email, but it depends on how your account is managed (especially after Atlassian integration).

Try these steps:

1. Go to Personal Settings → Contact info in Loom.

2. Make sure your account has a password set.

3. Disconnect Google/Slack/SSO login if linked.

4. Enter the new email and verify it.

5. Check spam/junk for the verification code.

Important notes:

• If the new email already has a Loom account, it must be deleted first.

• If your profile is managed by Atlassian or your organization, you may not be able to change it yourself — an admin must update it.

• If the page won’t allow changes at all, contact Loom/Atlassian support.

Loom confirms that email changes require unlinking external logins and verifying the new address, and only unused emails are accepted. (Atlassian Support)

In short:
Most issues happen because the account is SSO-managed, already linked to another account, or not fully verified — not because the feature is unavailable.