Unable To Log Into Account To Cancel Subscription

[Skyler Berry]

Hello, quite upset customer here:

I signed up for Loom on 10/24/2025 and was billed for my first month of $24 with my Apple Account + Apple Card (manually entered - no Apple Pay). 

I tried to access my account today on multiple devices via my web browser (and incognito), my iPhone, MacBook, etc. When I clicked "Log in with Apple", I kept getting looped, without any luck of accessing my account.

I tried contacting Apple Card Support to block any future payments, and they said I must go through the merchant. My email is j8shppdcck.appleid.com. I believe the order is on that account.

I couldn't get through to anyone on your AI-powered chatbot, nor your Support Portal because I don't have an order number.

I would really like some help getting this resolved. 

[Brittany Soinski]

Here's a workaround to get in touch with Loom support!

1. Visit our support page: https://www.atlassian.com/company/contact
2. In the link, select "Pricing, billing and licensing"
3. Continue without logging in
4. Enter your email
5. In "how can we help you" select "other"
6. Skip the URL etc
7. Add your concern in "Your Question" field. This should go to our queue, we can move it to Loom Support.

[Skyler Berry]

Hi Brittany, I appreciate your response, but I'm unable to submit the Support request via your instructions. I cannot locate a "Submit" button anywhere!

[Skyler Berry]

I feel lost here.

[Brittany Soinski]

Oh no! Can you try in another browser, and follow the steps again? I've tested it on my end and see the submit button.