Still Unable to Access My Loom Workspace – Need Help

[Aashok F_C Advisory]

Hello Community,

I’m currently facing an issue accessing my previous workspace on Loom and would really appreciate your guidance.

Despite support from Atlassian (Billing & Licensing Team), my workspace was reactivated after trial expiry, but I’m still unable to properly access my page/videos.

Details:

• Workspace: aashok-fc-advisory.atlassian.net

• Issue: Unable to access previous Loom page / videos properly

• Current Status: Workspace reactivated on free plan, but access issues persist

• Support Status: “Working on it”

I understand that due to plan downgrade, certain features like downloads are restricted. However, my main concern is basic access to my previous Loom page and content.

Request:

• Has anyone faced a similar issue after trial cancellation/reactivation?

• Any workaround to regain full access to previously recorded videos?

• Do I need to upgrade again just to retrieve/access my own content?

Any help, suggestions, or shared experiences would be highly appreciated. 

Thanks in advance!

Best regards,

Aashok Kumar Sharma

Finance & Compliance Consultant | FP&A | Advisory

#Loom #Atlassian #SaaS #StartupTools #HelpNeeded #CommunitySupport

[Amanda Barber]

Hi, @Aashok F_C Advisory - did you confirm you're looking at the recovered workspace? You can switch between them using instructions here: https://support.atlassian.com/loom/docs/use-multiple-workspaces/

Also, another tricky thing has been ensuring you're logged into the correct account. I'd recommend continuing to work with support to solve this, but maybe someone else on Community has had a similar issue. Hope it gets resolved quickly for you!