Need help getting into my Loom account

[Jason West]

I have a Loom account that was created under my old business email jwest@westinnovationmarketing.com that I am having trouble getting into right now. I have lots of work in there and do not want to lose it. The only password I have does not work anymore and of course the Forgot Password will send to the email that does not work anymore. How can I gain access to that account again? I would really love an actual person to speak with but of course there is no number to call.

[Brittany Soinski · Accepted solution]

Help is on the way!

If you can't log in to open a ticket, please follow these steps:

1. Visit our support page: https://www.atlassian.com/company/contact
2. In the link, select "Pricing, billing and licensing"
3. Continue without logging in
4. Enter your email
5. In "how can we help you" select "other"
6. Skip the URL etc
7. Add your concern in "Your Question" field. This should go to our queue, we can move it to Loom Support.

[Jason West]

do i put my old email in the company email or my new email which is a gmail email?

[Brittany Soinski]

Whichever email you can receive replies to!

[Jason West]

I just submitted with the email that i can get replies to now.