My workspace was deleted because I requested a quote for Loom Enterprise

[Shaul Tsor]

I've been using Loom for ~1 years on a daily basis, and because I was trying to explore the feature of who saw my video, I requested a Loom Enterprise quote. Didn't do anything about it and yesterday it turned out that the trial period for Enterprise was activated automatically and because I didn't accept anything, my whole workspace and 5k+ vidoes were deleted. Does anyone have any idea what I can do about it to just go back to my Business plan and have my videos restored?

[Brittany Soinski]

Here is a workaround to get in touch with Loom support when you can't login: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

[Jessica]

Hi @Shaul Tsor 

We are sorry to hear you are unable to access your previous content for Loom.

To further assist you, we created a support ticket on your behalf with our Loom team to check what happened and if this can be recovered.

Please go to your tickets at https://support.atlassian.com/requests to see the ticket we just raised for you. :)

If you are unable to see it or access the ticket, feel free to let us know.

Regards,
Jessica

[Fabio Racobaldo _Catworkx_]

Hi @Shaul Tsor and welcome,

try to contact support asap 

https://support.atlassian.com/contact

Hope this helps,

Fabio

[Shaul Tsor]

unfortunately it doesn't work, when I try to log in I get this screen 

[Kai Krause]

Hi and Welcome, 

i send this thread to atlassian support.  They will and respond on this thread within 2 business days.

BR
Kai 

[Shaul Tsor]

thank you