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Loom Status says Operational but it's definitely not!

Smile Stories
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July 1, 2026

Problem has existed for at least two days now. We are a UK based business and reliant on Loom for several workflows.

Could I get some urgent help please?

Every device our team try (both in the building and remote team members) can not access Loom. This is the page which appears (eventually). 

I can't even get to the Loom Support page. 

We have cleared browser cache on Chrome. We have tried Incognito/ Private Browsing. We have tried other browsers including Safari and Edge. We have tried VPNs to route us via other countries.

What's going on?! We have been Loom users for years without trouble and reall need this sorted.


Screenshot 2026-07-01 at 10.25.18.pngScreenshot 2026-07-01 at 10.25.27.png

4 answers

2 accepted

3 votes
Answer accepted
Tomislav Tobijas
Community Champion
July 1, 2026

Hi @Smile Stories ,

Loom's working for me (on a couple of different workspaces), so it might be that your site/workspace has a specific issue.

I've pinged the forum support team to potentially raise a ticket or just check things out. Someone should get back to you here within a day or so.

Cheers,
Tobi 

2 votes
Answer accepted
Shreya Yadav
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 1, 2026

Hi @Smile Stories 

I'm Shreya from Loom Support. I've created a support ticket on your behalf and will be following up with you there.

Your ticket reference number is LCS-55597.

0 votes
AZAPI
July 1, 2026

Since you've already ruled out browsers, cache, VPNs, and different networks, this doesn't sound like a client-side issue. It would be helpful if the support team posts the root cause here once it's resolved, as others may face the same problem in the future.

0 votes
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 1, 2026

Hi @Smile Stories 

I'm from the Bitbucket Cloud support team, but noticed your community post as it showed up in my feed.

I've sent a message to our cloud support team to chase this up with you, you should expect a response from them shortly.

Thank you for your patience thus far.

Kind Regards,

- Ben (Bitbucket Cloud Support)

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