Problem has existed for at least two days now. We are a UK based business and reliant on Loom for several workflows.
Could I get some urgent help please?
Every device our team try (both in the building and remote team members) can not access Loom. This is the page which appears (eventually).
I can't even get to the Loom Support page.
We have cleared browser cache on Chrome. We have tried Incognito/ Private Browsing. We have tried other browsers including Safari and Edge. We have tried VPNs to route us via other countries.
What's going on?! We have been Loom users for years without trouble and reall need this sorted.
Hi @Smile Stories ,
Loom's working for me (on a couple of different workspaces), so it might be that your site/workspace has a specific issue.
I've pinged the forum support team to potentially raise a ticket or just check things out. Someone should get back to you here within a day or so.
Cheers,
Tobi
I'm Shreya from Loom Support. I've created a support ticket on your behalf and will be following up with you there.
Your ticket reference number is LCS-55597.
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Since you've already ruled out browsers, cache, VPNs, and different networks, this doesn't sound like a client-side issue. It would be helpful if the support team posts the root cause here once it's resolved, as others may face the same problem in the future.
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I'm from the Bitbucket Cloud support team, but noticed your community post as it showed up in my feed.
I've sent a message to our cloud support team to chase this up with you, you should expect a response from them shortly.
Thank you for your patience thus far.
Kind Regards,
- Ben (Bitbucket Cloud Support)
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