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Keep getting an error message when i try to log in

Lexi Scholtes
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April 4, 2026

i keep trying to log in to my account and i get an "oh no" error message. it says to contact support 

1 answer

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Amanda Barber
Community Champion
April 5, 2026

Hi, @Lexi Scholtes - sorry to hear you're experiencing this. Can you try to reach out using this method?

  1. Visit the support page: https://www.atlassian.com/company/contact

  2. Select “Pricing, billing and licensing.”

  3. Continue without logging in.

  4. Enter your email.

  5. In “How can we help you,” select “Other.”

  6. Skip the URL fields if they don’t apply.

  7. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.

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