Is it normal that transcript generation takes over an hour for a short video?

[Jack Kwok]

Is it normal that transcript generation takes over an hour for a short video (<25 min) ?  This interrupts my workflow.

Sometimes, transcription fails, and I have to press the regenerate transcript button and wait.  

This is frustrating.  Am I the only one experiencing this?

[Brent Ritchie · Accepted solution]

No it's not normal, and I've also noticed the same. Transcription is taking forever and it's removing the ability to create those AI generated bug reports. 

[Valerie Knapp]

Hi @Jack Kwok , welcome to the Atlassian Community and thanks for your question.

I would open a ticket to Atlassian to ask about this -  https://support.atlassian.com/contact/#/ 

I have used Loom a lot but not for transcription so I would defer to them about the performance but, as you say, that sounds like a long time to wait.

Best wishes

[Jack Kwok]

Thanks. I opened a ticket but have not heard back from them.