Installed Loom on Macbook Pro, yet Record geting is greyed out

[Peter Feldman]

completed all the required settings

[Peter Feldman]

I looked through the videos in the link. There is no place for me to assign a default workspace, even though I have 2 workspaces setup. Still unable to record.

[Amanda Barber]

Hi, @Peter Feldman - navigate here: https://www.loom.com/settings/account and scroll down to Default Workspace. (You can also get her by clicking the Loom app > More > Settings > Preferences > Edit Account.)

[Peter Feldman]

Tnx, followed all support instructions, un/reinstalled - no change. Contacted company support. 

[Amanda Barber]

Hi, @Peter Feldman! Did you download the Chrome App or Mac app?

I saw a similar issue regarding the account you're signed in as here.

You can also get in touch with the support team here: https://support.atlassian.com/loom/