I cannot access my only workspace and am unable to record

[C A Kaminski]

I signed up for Loom two weeks ago and still have not been able to record even one video because I keep getting an error message that the workspace is unavailable. 

I only have one workspace so don't understand what could be wrong.  I have uninstalled the desktop app completely, then installed the Chrome app instead, thinking that might be the issue, but am still having the same problem.  Even after clearing my cache, restarting my laptop and unistalling/reinstalling both the desktop app and Chrome extension three times.  

This is a major problem since it's costing me time and money since I can't communicate with a tech support team who is helping me with a website design.  They keep asking me to send them a Loom so I can show them problems.  

Any help would be greatly appreciated.

[Brittany Soinski]

Sorry to hear about your experience so far, C A! Let's get you over to our Support team for help.

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