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I am unable to log in after domain name change

sam_poirier7
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March 11, 2026

I am trying to sign in with my Loom account however continue to get an error when trying in after our domain was changed from stratflo to thelm. I am unable to login to access support and any support emails I find say they are unmonitored.

2 answers

1 vote
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 12, 2026

Hello, Good day. I have created a ticket for this issue with concern team and our team will get back to you over email. Thanks!

0 votes
Kai Krause
Community Champion
March 12, 2026

Hi and Welcome,

i send your request to Atlassian. I think they will be and respond on this thread within 2 business days.

BR
Kai

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