I am not able to even log into the loom account. Can someone please help? K

[Cataleads]

Hi guys, I am not able to log in to the loom account. Can someone please help? Attached are the issue I am facing, it occurs when i was registering to use loom, but it was not registered successfully, and it was like the attached image for days, almost a week. Please contact me at cataleads08@gmail.com

[Mamta Bankoti]

Hey, 

Simply follow the below step; maybe it will fix the problem:

1. Clear browser cache and cookies.

2. Try another browser or device like chrome, firefox, etc.

3. Check your email for partial registration. 

4. Reset your password if the email is recognized.

5. If your account was never created successfully. (Use a different email if the original one is already used).

6. Contact Loom Support directly.

I hope this will help you.

[Cataleads]

Hey, 

Thanks so much for your recommendation. However, the problem still persist...

Would you happen to have the Loom Support contact like the email address? Would appreciate if you don't mind sharing. Thanks!

[Alex Koxaras -Relational-]

Hi @Cataleads 

Can you try logging in fron another browser, with incognito mode and cleared cached? In addition try changing your internet connection.

Let me know if any of the above helps, because I don't have any problem logging in to loom.

[Cataleads]

Hi @Alex Koxaras -Relational-  thanks for your recommendation.

However, the issue still persist, may I know is there any other way I can resolve it? or is there anyone from loom where we can reach out to? It's honestly very frustrating for the issue to persist and there is no one to reach out to resolve. Thanks 

[Alex Koxaras -Relational-]

Hi @Cataleads 

Contact Atlassian' support at https://support.atlassian.com/contact/

[Brittany Soinski]

If you can't log in to open a ticket, please follow these steps from the Support page that Alex linked: (https://www.atlassian.com/company/contact)

1. In the link, select "Pricing, billing and licensing"
2. Continue without logging in
3. Enter your email
4. In "how can we help you" select "other"
5. Skip the URL etc
6. Add your concern in "Your Question" field. This should go to our queue, we can move it to Loom Support.