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How can I delete my account?

Marielle DS
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December 29, 2025

I want to permanently delete my account but I am blocked by a 'last billing admin' error.

4 answers

1 vote
Jack Brickey
Community Champion
December 29, 2025

If the instance is to survive then find someone that can take on the billing contact role then remove yourself from that role.

0 votes
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 7, 2026

Hello,

Welcome to Community :) 

You can reach out to billing team as well directly and the can help as well : https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Thank You,

Prachi

0 votes
Brittany Soinski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 5, 2026

Please get in touch with our support team: https://support.atlassian.com/loom/

0 votes
Ollie Guan
Community Champion
December 29, 2025

Hi @Marielle DS ,

It seems that your account is currently the only / last billing admin on a subscription or instance.

What you need to do

1. Assign another billing admin first

2. Remove yourself as billing admin

3. Delete your account again

https://support.atlassian.com/subscriptions-and-billing/docs/understand-billing-administration/

 

 

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