Fraud on my email

[Frisk]

I got an email requesting a payment for a product I didn't sigh up for. I believe it was fraud. I am a minor with no means of money. What do I do?

[Ollie Guan]

Hi @Frisk ,

Even if Loom is just where you noticed the issue, the most important thing is to make sure nobody has access to your email account itself.

1. Secure your email account first (password + 2FA + login activity).

2. Check whether there is a Loom account under your email and secure or close it if needed.

3. Contact Loom/Atlassian Support with details so they can investigate the fraudulent activity linked to your email.

4. Be cautious with any unusual emails or password‑reset messages you receive in the near term.

[James Thompson]

Report it to platform.

[Kris Klima _K15t_]

Hi @Frisk 

In case the fraud suspicion is ruled out, you may contact Atlassian Billing Support - https://www.atlassian.com/company/contact/purchasing-licensing#/

• App went from trial to paid - that may happen with Marketplace and Atlassian app - I had similar Loom experience.
• App's no longer free for up to 10 users
• App vendor created a new edition
• App name change and move from free to paid