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  • Could not authenticate with Atlassian, please try again. If the issue persists reach out to an admi

Could not authenticate with Atlassian, please try again. If the issue persists reach out to an admi

CPM Accounting
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April 14, 2026

The following error happened during authentication:« Could not authenticate with Atlassian, please try again. If the issue persists reach out to an admin or the Loom support team

2 answers

1 vote
Brant Schroeder
Community Champion
April 14, 2026

@CPM Accounting if you are using Chrome, try using a different browser to login.  I see this issue a lot when users are logged into Chrome with a different account then what they use to login to Atlassian with.  

If that is not the issue you should check and make sure that the account is setup to work with the organization that Loom is associated with.

0 votes
Brittany Soinski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 15, 2026

Please use the no-login method outlined in this article to get in touch with our support team: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

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