Cannot login

[Denise Klein]

I haven't been able to login since the switch. I logged in with my Google account and that doesn't work. I waited to see if that was resolved and it has not been.

It's incredibly frustrating to no have access to an account that I pay for, and more frustrated that it's so hard to get to someone to help. I tried going to support directly but since I can't login, I can't. Please help.

[Brittany Soinski · Accepted solution]

I'm sorry, that's extremely frustrating. Here's a workaround to get in touch with Loom support if you're not able to open a ticket (which requires logging in):

1. Visit our support page: https://www.atlassian.com/company/contact
2. In the link, select "Pricing, billing and licensing"
3. Continue without logging in
4. Enter your email
5. In "how can we help you" select "other"
6. Skip the URL etc
7. Add your concern in "Your Question" field. This should go to our queue, we can move it to Loom Support.

[Denise Klein]

Thank you, Brittany - I submitted my question. Fingers crossed.

[Edemilson Lima]

I had an old Bitbucket account that hadn't been used in a long time. I could access the dashboard, but not Bitbucket. I had to change the account's email to a secondary email, clear the cookies, log into Bitbucket to recreate a new account using my primary email, then accept an invitation to join a workspace again, which then sent a code to the alternate email. I got the code and then logged in through Google using my primary email. Now imagine the number of attempts I had to make to find this solution...

[Shalini Pradhan]

Hello @Denise Klein 

Good day! Can you share your cloud Site URL? I will go ahead and create a support ticket for you

[Denise Klein]

No, I cannot because I don't know what that is. Loom didn't have that before. 

[Shalini Pradhan]

Looks like you have already submitted the ticket, team will reach out to you!

[Valerie Knapp]

Hi @Denise Klein , thanks for your post and I am sorry for this situation.

I have flagged this post to the Atlassian support so someone should reply to you here in the next days to help.

Best wishes

[Denise Klein]

thank you