We are looking for a highly skilled Atlassian Solutions Manager to join our Project Management Office (PMO). In this role, you will serve as the primary owner of our Atlassian ecosystem—administering, optimizing, and supporting tools such as Jira Software, Jira Work Management, Confluence, and related plugins. You will work closely with the PMO to implement scalable project management processes, ensure tool alignment with enterprise governance, and support a consistent user experience across projects and portfolios.
Key Responsibilities:
Platform Administration
- Serve as the primary administrator for Jira and Confluence, managing user access, permissions, roles, and security schemes.
- Create, configure, and maintain custom workflows, projects, boards, issue types, screen schemes, and fields to support evolving PMO needs.
- Manage and support the installation and configuration of Atlassian add-ons
Support PMO Standards & Governance
- Align Jira and Confluence configurations with standardized project lifecycle processes defined by the PMO (e.g., stage gates, risk logs, RAID tracking, templates).
- Support the PMO in automating project reporting, dashboards, and portfolio tracking tools to enable data-driven governance and decision-making.
- Work with the PMO team to document system changes and produce user-friendly guides for templates and usage standards.
User Support & Training
- Provide technical support to users, troubleshoot issues, and manage system requests via defined workflows or ticketing tools.
- Develop and deliver training materials, onboarding sessions, and knowledge articles for project managers and teams using Atlassian tools.
- Promote best practices in tool usage and help enforce adoption of PMO-defined workflows and structures.
Process Improvement & Tool Optimization
- Continuously evaluate the Atlassian ecosystem for efficiency gains, recommending configuration changes or third-party apps to improve usability and performance.
- Identify and implement automation opportunities using native Jira functionality or tools like Automation for Jira and ScriptRunner.
- Collaborate with IT and other stakeholders on tool integration initiatives and enterprise-wide rollouts.
Required Qualifications:
- 3+ years of hands-on experience as a Jira and Confluence Administrator, preferably in a medium to large enterprise environment.
- Solid understanding of project management principles and how they map into Jira workflows and governance models.
- Proficient in Jira Query Language (JQL), automation rules, custom dashboards, and permission schemes.
- Strong documentation skills with the ability to translate technical configurations into user-facing guides and standards.
- Excellent communication skills with the ability to work collaboratively with PMO leaders, project managers, and technical stakeholders.
Location: US(Ideally Charlotte NC area) or Ireland
