Rovo icon disappeared on my Jira Cloud free site (beta features enabled)

[Michel]

Hi all,

yesterday I had the Rovo / AI icon in the top right corner of Jira (next to the help icon) on my site:

• Site: michelanalytics.atlassian.net

• Plan: Free

• Beta features: enabled

Today the Rovo icon is gone on this site, although I did not change any settings. 

Is it expected that Rovo is only shown temporarily on Free sites or in certain beta experiments?
Is there any setting I can check as site admin on michelanalytics.atlassian.net to control the visibility of Rovo, or is this fully controlled by Atlassian’s rollout/feature flags?

Thanks!

[Trudy Claspill · Accepted solution]

Hello @Michel 

Welcome to the Atlassian community.

According to the following documentation Rovo is available only for sites that have at least one paid subscription. https://www.atlassian.com/licensing/rovo#billing-subscriptions

Did you recently downgrade a paid subscription or a trial of a Standard or Premium subscription to a Free subscription? If so then there may just been a delay between your downgrade and the removal of Rovo. 

[Michel]

Helllo @Trudy Claspill  you are abolutely right. I donwgraded yesterday. Thank you for fast answer !