Unable to contact Jira support

[Dmitry Alabyan]

Greets!
our Jira Cloud instance keeps returning 500 and 502s all over.
I am trying to report a technical issue, but the https://support.atlassian.com/contact/ page keeps giving 502 also when trying to submit it.

[Stephen Sifers]

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information.

We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This issue had led to a performance impact and, in some cases, outages. We have implemented a fix to resolve the issue and recovery is in process.

Further updates will be posted to our incident report directly.

Regards,
Stephen Sifers | Community Product Lead

[John Funk]

All - there are active incidents going on with Jira being down. You can follow here: https://status.atlassian.com/

[Dmitry Alabyan]

the incidents mention authentication issues only.
but it is also about behavior for the logged users - trying to open issues returns 500 in the code all over
and the notifications aren't updated

[Walter Buggenhout]

Hi @Dmitry Alabyan, @Toplica Matic,  

There seems to be an active incident in at least Confluence and Bitbucket. A good starting point may be to navigate to Atlassian's status page, where you can subscribe to be informed of progress.

Hope this helps!  

[Dmitry Alabyan]

yes, I am seeing. Though the Software is shown as operating. Which seems not to be the case.

[Toplica Matic]

Yes. And Admin part is unavailable in total .. it's not degraded.

[Walter Buggenhout]

I have reached out to the Atlassian team (not Atlassian myself), also signalling that other products seem to be impacted. I would expect the status page to be the best and first place to track updates going forward.

[Toplica Matic]

The same with us ..
We are still unable to access id.atlassian, admin.atlassian... 

Is there anythin we should know?