Status change update

[Rita Saad YOUNES]

HEllo,

Is there a way for example to put automation rule, if the issue remain in the same status till the due date then send a message to assignee.

for example, if the issue stay in review for one week (due date in one week) then we can send a message

Can we make it by automation ?

[Jack Brickey · Accepted solution]

Hi @Rita Saad YOUNES , can you have a look at this previous post where I offered a solution to a similar question - Automation-related-to-how-long-a-ticket-has-been-in-a-certain-status 

let me know your thoughts.

[Rita Saad YOUNES]

Hi @Jack Brickey 

The problem is I have 10 status and I cannot put 10 dates to spot in which status it will stay, In this case I will create a lot of automation.

I scenario is : If the status still unchanged till the due date I should receive an email 

Thanks

[Jack Brickey]

• Create a single custom date field "entered current status".
• create an automation rule, that triggers on transition with an action to set your custom date field to now.
• Create a rule that triggers each day and checks using JQL if any issues have been in the current status for more than X days by comparing the custom date field against now. If so send emails as required.

[Rita Saad YOUNES]

@Jack Brickey  how can  I do this step? f any issues have been in the current status for more than X days by comparing the custom date field against now 

Do u have an example?

[Jack Brickey]

Hi @Rita Saad YOUNES ,

Please see the example below. It is a better approach than my previous suggestion.

• A - change to run daily and also check the box to run as JQL and enter teh JQL that mirrors your lookupissues component.
• B - use the lookupissues component to find issue matching those you wish to action on. my example is just something that works for me. The key bit for you here is the statusCategoryChangedDate < startOfDay(-5). This negates the need for the custom field approach altogether. Feel free to change the "5" to the number of days you are interested in.
• C - Use an advanced branch on smartvalue {{lookupIssues}} and name your smartvalue for later reference. I simply named mine "LookedupIssue" in this example.
• D - Add a send email action and use the smartvalue name as a reference. Most importantly use it in the "To" address to ensure the proper person is notified. You can also use in the subject and body as in my example.

please let me know if you have questions.

[Rita Saad YOUNES]

Thank you @Jack Brickey statusCategoryChangedDate resolved my problem.

Thanks so much

[Jack Brickey]

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