Slack /Jira integration - Priority Change

[Michael Pfeiffer]

I am using Jira server - 7.3.6 and Slack App - Jira Server Alerts. 

I have configured the Jira webhook to include:

JQL: project = IT AND priority = P0 

Issue

• created
• updated
• deleted
• worklog changed

and on Slack Jira server App config:

notifications On: 

* ---> *

I am able to create a new Jira issue or close an existing issue with a P0 and have it report(comment) to the slack channel without issue. 

The problem is when I have an existing issue and change the priority from something other than a P0 to a P0 it will not report this issue to the desired channel. 

I have tried the JQL:

"project = IT AND priority changed to > P1" which did not work for anything other than creating new P0 issues. 

Suggestions?

[Keri]

Hi Michael, 

If you run the JQL in Jira, "project = IT AND priority changed to > P1" it won't complete, this is a good way to test JQL for webhooks. 

Try something similar to "project = "IT" and priority changed to (P1, P2)" or whichever priorities you want to add to the list. 

Let us know if this works!

Cheers,

Keri 

[Michael Pfeiffer]

Thanks for your response. Based off of your suggestion i have changed the webhook JQL to: "project = "IT" AND priority changed TO (P0)" . But even with this, I when I change tickets from anything to P0 the Slack Channel is still NOT notified. 

[Dharma Ramos]

@Michael Pfeiffer Did you ever get this to work? I had a similar request.

[tarakeswar_dubey]

Same for us. I sense that this is a bug in WebHook integration.

[Shanta Nathwani]

I've been testing my own integration. It seems to work exactly as I expect. Correct projects, correct priorities. I used Blocker, Critical and Major. Works as expected.

But I actually want just critical and blocker for the real channel. When I turn it on in the real, major issues are included when I look at the event log in the Slack integration for this test. 

I also ensured that the link to the webhook is correct. Is it possible that because I have two separate ones, that there is some overlap?

[Lukáš Meitner]

Hi guys, for everyone seeking an answer, according to https://developer.atlassian.com/cloud/jira/platform/webhooks/, priority is not supported variable in limited JQL for webhooks.