SSL setup

[Atlassainadmin]

Can you please help me set up my SSL on jira as I am having some difficulties with this thanks. JIra is hosted on a Linux machine with no GUI.

[Shannon S]

Hello there!

Thank you for contacting us about this. There's a really great answer on the thread below that I think will help you:

• Solved: JIRA 7.X SSL Linux Server NO GUI

If you have any trouble at all during the setup, please let us know exactly what you did so far, and where you are stuck, and we will be happy to assist you.

Regards,

Shannon

[Atlassainadmin]

Hi I followed the link you sent us but unfortunately, we are still having problems 

while starting jira is reporting the following.

"The server.xml file is missing parameters needed by Jira to handle requests that contain special characters."

on adding the special characters to the server.xml file we remain with the same problem.

Can you please help me out 

Thanks :)

[Michael Thompson]

I know this problem! You need to add the following two lines to the Connector entry:

relaxedPathChars="[]|"
relaxedQueryChars="[]|{}^\`"<>"

This solution is fully detailed in this support document.

[Shannon S]

Thank you for the help with this, @Michael Thompson!

@Atlassainadmin, can you confirm if you were able to get it up and running with Michael's help?

Regards,

Shannon

[avella]

Yes, this was fixed accordingly and it is working fine.

Meanwhile, I am still having problems with a signed certificate.

When I use a self-signed certificate it works fine but when I use a ca signed certificate Jira does not find that particular certificate in the keysotre

Do you have any clue what could this be, Please?

Sorry, I am still the same user but the personal used instead of the company users...

[Shannon S]

Hello Alessandro, 

It might have been added to the incorrect JAVA keystore. Have a look below for more details on that:

• Connecting to SSL Services
• Unable to Connect to SSL Services Due to PKIX Path Building Failed

In addition, my colleague Andy had a good answer on this thread that I think might help:

• Jira Configurator Cannot Find or Access Keystore

Let us know if you have any trouble with this.

Regards,
Shannon

[Reneesh Kottakkalathil]

Hi Alessandro,

Can you share the ssl error?

[avella]

ERROR: The referenced certificate could not be found or accessed. 

The certificate is in the jira/jre/lib/security/cacerts keystore

i think that the problem with this is not the location of the certificate as when i put a self signed cert it works fine 

[Shannon S]

Alessandro,

Thank you for providing that. I would say please still go through the troubleshooting articles that I sent, as it can let us know if there's an issue with the cert as well.

Let us know what you find out.

Regards,

Shannon