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Pre-Populate Summary Field on Create Screen

Scott Federman February 7, 2022

Has anyone managed to solve the age-old question on how to pre-populate the summary field on the create screen? I would like mine to say "Comp Change Request" automatically when I create a new ticket. 

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Mark Segall
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 7, 2022

Hey @Scott Federman - Easiest way is with automation:

  • TRIGGER: Issue Create
  • ACTION: Edit Issue Fields

Then you can statically set the field to "Comp Change Request"

Scott Federman February 7, 2022

thats what i tried but it does not populate a default text on the create screen

Mark Segall
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 7, 2022

Ahh - You want it to default text that the user can override?  Yeah, I don't believe there's a way to do that natively.

Scott Federman February 7, 2022

yeahh thats what i was worried about. I was hoping an update was made recently i didn't know about. 

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