CSV import not working for only one out of several projects

[Michael O'Callaghan]

I use CSV import very regularly and recently I created a new project call 'ITT' and each time I import logs that includes this new project under JIRA Cloud's CSV import I get the following error

2019-10-03 13:08:37,246 INFO - Import started by michael using com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean
2019-10-03 13:08:37,497 INFO - ------------------------------
2019-10-03 13:08:37,497 INFO - Importing: Users
2019-10-03 13:08:37,497 INFO - ------------------------------
2019-10-03 13:08:37,497 INFO - Only new items will be imported
2019-10-03 13:08:37,500 INFO - 0 users associated with import. All of them imported as inactive, this can be changed after import in User Access step.
2019-10-03 13:08:37,500 INFO - ------------------------------
2019-10-03 13:08:37,500 INFO - Finished Importing : Users
2019-10-03 13:08:37,500 INFO - ------------------------------
2019-10-03 13:08:37,500 INFO - 0 users successfully created.
2019-10-03 13:08:37,502 INFO - Retrieving projects...
2019-10-03 13:08:37,513 INFO - Project ExternalProject{id='null', key='ITT', externalName='null', name='Irish Training Teams', type='Software', template='null'} exists and found correctly.
2019-10-03 13:08:37,517 INFO - ------------------------------
2019-10-03 13:08:37,517 INFO - Importing: Versions
2019-10-03 13:08:37,517 INFO - ------------------------------
2019-10-03 13:08:37,517 INFO - Only new items will be imported
2019-10-03 13:08:37,517 INFO - ------------------------------
2019-10-03 13:08:37,517 INFO - Finished Importing : Versions
2019-10-03 13:08:37,517 INFO - ------------------------------
2019-10-03 13:08:37,517 INFO - ------------------------------
2019-10-03 13:08:37,517 INFO - Importing: Components
2019-10-03 13:08:37,517 INFO - ------------------------------
2019-10-03 13:08:37,517 INFO - Only new items will be imported
2019-10-03 13:08:37,517 INFO - ------------------------------
2019-10-03 13:08:37,517 INFO - Finished Importing : Components
2019-10-03 13:08:37,517 INFO - ------------------------------
2019-10-03 13:08:37,521 INFO - Retrieving custom fields...
2019-10-03 13:08:37,525 INFO - ------------------------------
2019-10-03 13:08:37,525 INFO - Importing: Issues
2019-10-03 13:08:37,525 INFO - ------------------------------
2019-10-03 13:08:37,525 INFO - Only new items will be imported
2019-10-03 13:08:37,661 INFO - Importing issue: [externalId='autoid-7800675222457210992', summary='null']
2019-10-03 13:08:37,838 INFO - ------------------------------
2019-10-03 13:08:37,838 INFO - Finished Importing : Issues
2019-10-03 13:08:37,838 INFO - ------------------------------
2019-10-03 13:08:37,839 ERROR - Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state: At least one given IssueParentAssociations must not be empty!

All other projects I created import fine.

IS there something up with the type of project when creating the JIRA project that is perhaps causing this issue?

Any ideas welcomed.

Thank you! Mike

[Elifcan Cakmak · Accepted solution]

Hello,

The project you are trying to import may be a next gen project. It may not be supported to import next gen projects, yet. Check out this answer, I think it will help:

https://community.atlassian.com/t5/Jira-questions/Importing-to-JIRA-cloud-from-csv-exported-from-JIRA-server-fails/qaq-p/1180981#M376045

Regards.

Elifcan

[Michael O'Callaghan]

cheers! pity nextgen timelog import is broken.