I get email notification when tickets are edited, I'm @ mentioned, etc... The email does not currently include the ticket status. I would like to be able to see if the ticket is still in progress (all the statuses) or resolved. How can I include the status in the email notification?
Not sure if you are open to use 3rd party apps to solve this, however, I'd like to invite you to check out our app:
It allows to create fully customizable notifications where you can choose fields to add in your own way.
Feel free to reach out.
Hi @Gelila Melesse, Welcome to the community!
Please make sure the "Customer-visible status changed" setting is enabled (screenshot below)
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