How do I change the e-mail address of an outdated user account?

[Samuel Araiza]

I have an employee who has a new company e-mail address and does not have access to her previous one. As a Jira admin I'd like to update her e-mail address to the new one. I can only suggest an edit, which I'm guessing is going to her old e-mail address. Note that we're not set up to manage domains. We just have a list of users and apparently I can't edit this property. I tried using the "Log in as user" feature but the accounts page is directed toward my own instead of the user I'm temporarily logged in as.

[Guilhem Dupuy]

Hello @Samuel Araiza ,

To my knowledge there is no option to do that, as this email address is linked to your employee whole Atlassian account and not simply to your Jira instance :/

What you (or your employee) can try though, is to directly submit a support issue to Atlassian Support , who might be able to do it for you.

Let me know if it helps,

Guilhem