If I want for example email notifications only for P1 tickets OR
P2 tickets which get reopened, how do I set such a rule?
You can save your filter and, after that, subscribe in order to receive the results matching in your email. You can follow this intructions.
Hope it works!
This is a useful information. I will use it. Thanks!
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I am thinking of still further usage, where I get email for a ticket in the matching the filter, just once..
just like google news alerts
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For example, if ticket t1 gets priority set as P1
I get a email notification in the morning for t1, on the next day 9am, I will get t1 and t2
if both are set as P1 by next day morning 9am.
But on the next day, I want only t2 (fresh match)
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Also I want a email notification as it happens (real time)
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