Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

もし今解約したとしたら、来月から解約となりますか?

toshie.uchida
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 27, 2020

jiraとconful,Bitbuketを利用しております。

毎月課金です。

月額払いなので、もし解約したら翌月から支払はなくなりますか?

2 answers

1 vote
Soumyadeep Mandal
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 28, 2020

Hi @toshie.uchida ,

Canceling your Atlassian product subscription will prevent any further site renewals from being processed. Your site will remain accessible until 15 days after the end of your current subscription period, at which point your site will be deactivated.

Data retention

Your products will be deactivated 15 days after the end of your current subscription period. Atlassian retains data for deactivated products for 15 days for trial sites or 60 days fro Free, Standard, or Premium subscriptions after the end of your current subscription period.

Following this deactivation period, your product data will be permanently deleted and cannot be recovered.

Atlassian will not delete any data that's stored in the Google Apps Marketplace, such as users or information in your Google Apps database, Google Docs, Gmail messages, Google Calendar entries, Google Chat, or Google Sites.

Resubscribing to a canceled site

You can resubscribe by paying any outstanding renewals before your site data is permanently deleted. Submitting payment once your site data has been deleted will not reactivate your subscription (or restore your site data).

0 votes
Tomoko Suzuki
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 29, 2020

コミュニティをご利用いただきありがとうございます。

補足となりますが、月間契約は月間のサイクルでのご契約になりますため、翌月から解約となります。解約後に追加のご請求がされることはございません。

解約後は、データストレージポリシーに準じ、サイト停止ならびにサイトデータ削除がされます。停止までは約2週間ほどの猶予期間がございます。

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Upcoming Jira Events