Project role assignment to users

[Axel Forsman]

Hi, as an admin,  I'm trying to add users to a project, but the roles available to be selected do not correspond to what I would expect. In my list of roles I have Admin, Service Desk Customers, Service Desk Team which to me indicate the project is somehow setup as a Service Management Project, though I used a "blank business project template" for Jira and set it up as company-managed. 

What I was expecting is to be able to assign users a Member role...

I'm still new to Jira and Jira Service Management, so might be that this is obvious for most :-)

[Trudy Claspill]

Hello @Axel Forsman 

Welcome to the Atlassian community.

You can confirm the project Type by finding the project in the View All Projects page under the Projects menu. The project Type will be specified in the Type column.

The roles that you say you are seeing are available only in Jira Service Management projects. If you think you chose a Business project template make sure that you have navigated to the correct project before navigating to Project Settings.

Project Roles available for Company Managed projects are defined globally by Jira Administrators. The default roles are Administrator, Service Desk Team, and Service Desk Customer. The last two apply only to Service Management projects.

The "Member" role is one available only in Team Managed projects and is not seen in the Global Project Roles list. The default roles available in a Team Managed project are Administrator, Member, and Viewer. If it is a TM Service Management project then it will have Agent instead of Member.

[Felipe Perez _ServiceRocket_]

Hi Axel! 

I'm Felipe from ServiceRocket support team. Welcome to the Atlassian Community! 😊

If you're trying to add users to your project and assign them roles, you can do this directly from the Project settings:

1. Go to your project.
2. Click on Project settings (bottom left menu).
3. Select People.
4. Click Add people and access and enter the user's email or name.
5. In the Role dropdown, select the appropriate role (e.g., Administrator, Service Desk Team, etc.).
6. Click Add to confirm.

Also, since you mentioned seeing Service Desk Customers, Service Desk Team, and Admin, it’s possible that:

• The project is a Jira Service Management (JSM) project, which uses different roles than Jira Software or Jira Work Management.
• The "Member" role isn’t part of the default roles for your project type.
• Your project might be using a custom permission scheme that doesn’t include the expected roles.

If you want to modify or add roles:

1. Go to Jira Administration (⚙️) > System > Project Roles to check available roles.
2. You may need to create a custom role if needed.
   
   

Best,
Felipe