Loom - Default Login

[Sheikha Obaidullah]

Hi Team,

We want to use the default loom login as the "info" account of our domain is connected to Loom and we do not have any Atlassian account connected with that email.

We have monthly Loom payments connected to the info email.

Kindly request your assistance in this matter.

Thank you.

[Tomislav Tobijas]

Hi @Sheikha Obaidullah ,

If you only had a Loom account before, you should use your existing Loom email and password (the "info" email) to log in. You’ll be redirected to the Atlassian Loom login page, but your Loom credentials will still work.

If you later create an Atlassian account with the same "info" email, the system will default to your Atlassian password for login.

📚 Here are a couple of resources that might help:

• User Loom profiles moving to Atlassian 
• Merge Atlassian and Loom accounts 

You could also reach out to Loom support by navigating here, selecting "Technical issues and bugs," and choosing "Loom." 
I believe you can use any account that has access to Loom, as you'll be redirected there.

If I missed something within your initial question, can you maybe share some additional details?

Cheers,
Tobi