About a week back the Jira Cloud for Excel plug in has started to limit the amount of records you can extract to 19900. Previously I was able to export our entire JSM history into an excel file to facilitate a set of reports that we run on an ongoing basis. We are using a Filter in jira to show all the ticket data and export 18 fields only of important data.
We currently have just under 400k records and this feature to just suddenly stop working is very disruptive. Also adding addtional friction to get to the data is also not helpful by any changes that have been made to set limits on access to the data.
I have had a look at the relevant support docs and AI suggestions - some of which contradict each other and having to "batch" data out is also just adding a bunch of friction to the process.
