JIRA notification mail in 4.4.5 doesn't have Event Type in Subject

[Vishnukumar Vasudevan]

In JIRA 4.4.5, the JIRA Notifications for all events do not have the info on Event Type in the Subject.

Eg, if the issue was resolved or commented the subject will be like "<Full Name> (Resolved/Updated/Commented) : ---"

I used to have this in JIRA 4.0.1. Which is there even in JIRA 4.4.1.

Any idea how to get this back ?

[Stanislav Korotky · Accepted solution]

I created a support issue for this matter, and got the answer that "this was a deliberate change that was intended for the JIRA 4.4 release but it appears to have only hit Atlassian OnDemand with JIRA 5. The reason for the change is that JIRA emails can now be more easily organised into conversations in gmail or other mobile applications... Your best bet at the moment is to vote for JRA-7266 and to a lesser extent JST-1791 so that email templates can be edited within the UI of JIRA and therefore you'll be able to change it back."

These issues can take probably a lot of time to get into a roadmap for implementation. Which is why, I think that a simple option would be a preferrable solution. In fact it is always good to adhear to a simple principle: if a new program feature is questionable (as in this case), it should be complemented with an option to switch it off. This is much simplier to implement such a check-box in the Admistration section than a general-purpose template editor, so I created a new issue JRA-27384 - please vote for it.

[Tarmo Tarmo]

I believe this is due to a change in the email velocity templates between jira versions, to get back the old templates you can simply copy the .vm files from the old version of jira and overwrite those in your current installation. The .vm files for email subject can be found in the jira installation directory [JIRA-install directory]/atlassian-jira/WEB-INF/classes/templates/email/subject . Changes to the velocity templates require an application server restart to take effect.

If you want to do more than revert to the old templates you can refer to the always handy and helpfull documentation on how to change email templates at: http://confluence.atlassian.com/display/JIRA/Customising+Email+Content

[Tarmo Tarmo]

I cannot comment on 4.0.1 to 4.4.5, but from 4.1.1 to 4.4.3 certainly worked with no problems

[edit] I found a KB article relating to the issue that might be helpfull to you:

http://confluence.atlassian.com/display/JIRAKB/JIRA+Email+Subjects+Changed+After+Upgrade+to+4.4.3

[Vishnukumar Vasudevan]

Thanks Tarmo.

Are sure that it works If I copy the templates from 4.0.1 to 4.4.5 ?

I doubt little. Is it working for you ?

[Vishnukumar Vasudevan]

Well, I will make a try and update the post.

Thanks for the help.

[Stanislav Korotky]

I wonder, why Atlassian admit such functionality degradation. This feature is apparently should be enabled by default in every new version. I'm currently see the same problem in Jira OnDemand, and I have no means to change templates, alas.

[JamieA]

I believe it's to do with mail threading... if the subject is the same certain mail clients (like gmail which is what Atlassian use) will keep it together. Maybe... although I'm not sure because there is a mail header that should let it do this even with different subjects.

[Stanislav Korotky]

Should we escalate this into a support issue? I'm not sure Atlassian staff will check comments and decide to fix this on their own.

[Vishnukumar Vasudevan]

Yes, indeed this is too bad to remove this feature.

Though its basic, helps the user a lot. I think we should escalate. Is there a way to escalate from here ?

[Stanislav Korotky]

I'm new at the Answers, and did not yet notice such a possibility. As a workaround I can only suggest to do this in support.atlassian.com directly. In fact, I have an account.