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I changed my g-mail account on Jira but It shows that I'm not authorized to access Dashboard.

WarUniverse
January 1, 2026

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So, I used to have access to these. But after I changed my gmail (same account different gmail) I no longer have access. 

2 answers

0 votes
John Funk
Community Champion
January 1, 2026

Hi @WarUniverse 

Is you simply changed your email associated with your Atlassian account, it will not change permissions to products or spaces that you already had access to. 

Did you create a new user with the new email address? Or simply updated the email address on your existing Atlassian account? 

Also, this looks like you are using a third party app for Dashboard gadgets. Check on the status of the app and if it was removed/uninstalled or maybe not paid for. 

0 votes
SHRISTY JOSHI THAKUR
January 1, 2026

When you changed your Gmail/email, Jira did not automatically transfer permissions for Dashboards, Filters used by dashboard gadgets, Project access So even though it’s “you”, Jira now sees those dashboards and filters as belonging to or shared with your old account/email. That’s why you’re seeing “You are not authorized to access this page.”

Solution: Ask your JIRA admin to change the dashboard ownership

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