How to trigger the Rovo "Improve Task" action from an automation flow?

[Alex Cook]

We have inbound emails to one of our IT teams, including automated notifications from suppliers that can appear as a big block of text.

I've found that the "Improve Task" button is now doing a decent job of summarising this and putting it into a close approximation of the standard format we use on tickets that have been raised manually.

Is there a way of triggering that from an automation job - we'd want to run it on ticket creation for anything that contains a few common strings of text in the subject (which is easy) but I couldn't see an obvious "Just hit that button" option in the actions.

I did ask Rovo how to do this and it gave me instructions that didn't match what was available :D 

[Martin Runge]

Hi @Alex Cook

"Improve Task" is a UI-only AI action, as far as I can see, and is not exposed to automation, which is why Rovo invented steps for you. I would rebuild it with the Use Rovo action, found under Add action > Rovo AI > Use Rovo.

Automation flow shape could be like this:

• Trigger: Work item created
• Condition: summary contains your strings
• Action: Re-fetch work item data
• Action: Use Rovo
• Action: Edit work item with {{rovoResponse}}

Of course, you could also create your very own agent, train it even more specifically, and reuse it elsewhere.

Cheers, Martin

[Alex Cook]

Thanks Martin

I'll give that a go next week