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How do you collaborate with clients inside JSM without switching to email or Slack?

Mariia Novhorodtseva
Contributor
July 21, 2025

Hi everyone! I’m curious — for those of you using Jira Service Management, how do you usually gather input or confirmations from clients or end users?

Recently, we’ve been working on something to simplify that. Find this article on our website and read how we introduced Interactive Mode in Tick — a checklist plugin that lets clients interact with checklists directly inside the portal.

What collaboration pain points are you seeing in your JSM setup?

Would something like this help your team — or your clients?

Tick is available on Atlassian Marketplace — but this post is really about learning how you handle collaboration with end users. Let’s share ideas!

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SilkeS
Community Manager
Community Managers are Atlassian Team members who specifically run and moderate Atlassian communities. Feel free to say hello!
July 21, 2025

Hi @Mariia Novhorodtseva ,

It looks like you're part of a Marketplace App team, please follow the steps outlined  here  to get an 'Atlassian Partner' lozenge for your profile! If you run into any issues, please reach out to us at communitymanagers@atlassian.com. Cheers!

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