Connect Azure DevOps to Rovo

[Mike Zdanio]

Has anyone been able to successfully connect Azure DevOps to Rovo following these instructions?

https://support.atlassian.com/organization-administration/docs/connect-azure-devops-to-rovo/

I am the owner of a brand new Azure Organization, but every time I try to connect, I get the following error. OAuth is enabled in the Azure org.

 

I have a ticket open with Atlassian, but wondering if anyone has seen similar errors and have been able to resolve them.

Thanks! 

[VENKATESWARLU KURUVA]

Hey Mike,

That error is super common with fresh Azure DevOps orgs — it's almost never actually about OAuth being disabled. Here's what usually fixes it:

Most likely culprits:

Third-party OAuth needs to be ON at the org level — not just the project level. Go to Azure DevOps → Organization Settings → Policies → make sure "Third-party application access via OAuth" is enabled. This trips up most people.

You need to authorize the Atlassian app in Azure AD too — if your Azure org uses Azure AD (Entra ID), an admin needs to grant consent for the Atlassian enterprise app. Check Azure Portal → Enterprise Applications → look for the Atlassian/Rovo app and grant admin consent.

Browser/cookie issue — try in an incognito window. Sometimes stale auth tokens from the Azure login flow cause this exact error.

Timing — brand new Azure orgs sometimes take a few hours for OAuth policies to fully propagate. If you just enabled it, give it 30-60 minutes and retry.

Quick checklist:

1.Azure DevOps → Org Settings → Policies → Third-party OAuth = ON

2. Azure AD → Enterprise Apps → Atlassian app → Admin consent granted

3. You're an org owner/admin on both sides (Atlassian + Azure)

4. Try incognito browser

If all that checks out and it still fails, your support ticket is the right move — there's a known edge case with certain Azure AD tenant configurations that needs backend help from Atlassian.