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Call reporter associated by email

gustavo July 24, 2025

Previously, in Jira, we used to be able to create new issue reporters (clients) by associating them with an email address.
After this Jira update, I no longer see the option to create an organization and associate that user by their email.
Where is this option located now?

1 answer

1 vote
Amanda Barber
Community Champion
July 24, 2025

Hi, @gustavo - is this for a Jira Service Management project? If so, I believe you need to navigate to the Customer page in your project and click Add customers before you can add them as a reporter.

gustavo July 24, 2025

hi 
yes, it’s for a project.
could you send me screenshots of where that part would be?
I didn’t find it in my project

gustavo July 24, 2025
Amanda Barber
Community Champion
July 24, 2025

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Like Marc - Devoteam likes this

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