Automations for Jira - Close Parent ticket if linked ticket gets closed

[Sravan Duddella]

Hello Team,

How can we build an automation to close the parent ticket if the linked ticket with the link type "prevents" is closed?

Thanks.

[Megha Rajanna · Accepted solution]

HI @Sravan Duddella 

To achieve this automation in Jira Software, you can use a combination of Jira Automation rules. Below are the steps to create an automation rule that closes the parent ticket when the linked ticket with the link type "prevents" is closed:

Navigate to Jira Automation:

Log in to your Jira instance.

Go to the project where you want to create this automation.

Create a new Automation Rule:

Navigate to "Jira Settings" or "Project Settings" (depending on your Jira version).

Look for "System" or "Apps" and find "Automation."

Create a new rule.

Set the Trigger:

Choose a trigger that suits your needs. For this case, you may want to use the "Issue transitioned" trigger. Specify the transition that represents the "Closed" status.

Define the Condition:

Add a condition to check if the issue has linked issues with the link type "prevents" that are closed. To do this:

Add a "Condition" and select "More" to see additional conditions.

Choose "Advanced Compare Condition."

In the JQL condition, use a JQL query similar to the following:

 JQL:

issue in linkedIssues("prevents") AND status = "Closed"

Define the Actions:

Add an action to close the parent ticket if the condition is met. To do this:

Add an "Action" and choose "Transition issue."

Select the transition that corresponds to the "Closed" status.

Optionally, you may want to add a comment or update fields as part of the transition.

thank you

[Sravan Duddella]

The one you suggested didn't seem to work, the below worked. Thanks for giving a starting point.