Automation not working

[Fuadilah Mulyadhien]

Hi I'm trying to set up a trigger to close my epic, but seems but found this issue

"No transitions found for user. Ensure that the rule actor has permission (including issue security levels) to see issue and perform transitions."

I'm using a different workflow for my epic and stories / task. is it because of that? or did I missed out something else. 

thanks

[John Funk · Accepted solution]

Hi Fuadilah - Welcome to the Atlassian Community!

It depends on your workflow for the Epic issue type. What status are you moving from and to which status are you going? Are their Conditions or Validators on the transition to that status that might be preventing the transition? 

[Fuadilah Mulyadhien]

Hi John, 

The epic is using standard workflow, for stories / task / sub task, I create a new workflow for them. 

for the epic I want to trigger status changes from "To Do" to "In progress" if one of the task status is transition to "In progress" status (but I create new label for this status, lets say "Development in Progress")

[John Funk]

It is not matching the Condition where you are checking that the Stories in the Epic are in the To Do status. That is why it is failing. It's making sure that ALL stories are in the In Progress status. Is that your intent? 

[Fuadilah Mulyadhien]

my intention is if one of the stories transition to in progress then epic status also will be move from "to do" to In progress.

Let say I have 3 stories in "to do" status, then one of it transition to "in progress" then it will change the epic status from "to do" to "in progress" as well

[John Funk]

'Then you just need to change the Condition for the check on the stories. Make sure you use the Some match specific JQL option. 

[Fuadilah Mulyadhien]

Thanks, I'll try your suggestion, I'll be back for update. 

thanks for the help!

[Fuadilah Mulyadhien]

It worked out fine, the issue is on the status before I put "To Do" then I change it to "TO DO" all capital, and it worked. 

so the status is should be in all caps. and the actor need to have permission to do the transition. 

[John Funk]

Glad it is working for you!

[Trudy Claspill]

Hello @Fuadilah Mulyadhien 

Welcome to the Atlassian community!

Please show us your full Automation Rule, and show us the details from the Rule Audit Log for an execution where this error occurred.

Who is specified as the Actor on the Rule Details page?

Does that user have permissions in the project where the Epic exists?

What was the status of the Epic that was trying to be changed when the rule executed and failed? In the workflow applied to the Epic is there a transition from that status to the one you were attempting to select in the rule?

[Fuadilah Mulyadhien]

- The epic is still under To Do, I want to move it to "In Progress"

- The user have permission, (I'm the admin in the project)

[Kelly Arrey]

Hi @Fuadilah Mulyadhien, This isn't enough information to solve the problem. The original error message referred to the rule actor (which is not necessarily the same as the rule author) not having sufficient permissions to perform the transition. So,

• Who is the rule actor? That's in the rule details
• Do they have the "Transition Issues" permission in the permission scheme for the project? 
• If so, is there a Condition on the workflow transition that prevents the actor from completing the transition? 

[Fuadilah Mulyadhien]

Hi @Kelly Arrey

I solve my problem already, several issue that I fix are:

- the rule actor, the default one is not given permission, so modified the actor, and the
- the JQL issue , somehow:
      status = "To Do"
          is not equal
      status = "TO DO" -> this one worked out
- JQL option modified to " Some match specific JQL"

After I modified those 3 item, the automation worked out fine.