Automation creating duplicate issues

[Rahul]

I have created an automation like when issue transitioned from "Inprogress" to "InQA" a QA ticket will be created and linked to this ticket. But when the parent issue re-opens and it go throughs the flow again from Inprogress to InQA again automation rule creating one more QA ticket. How to restrict this???

[Alex Koxaras -Relational- · Accepted solution]

Hi @Rahul 

It really depends on your business requirements. I mean you can really create a rule like the following:

• Where you lookup the issues that are linked to your trigger issue.
• If the size of those issues are less than 1 (if no linked issue is found) then
• Create the issue

Let me know if that helps!

[Rahul]

Hi @Alex Koxaras -Relational- 

I have used your automation, but the issue created through automation is not getting linked to main issue

[Alex Koxaras -Relational-]

But you have to add it to the "create issue" component, which I assumed you were doing anyway:

Feel free to change the "is blocked by" to any link type of your liking.

[Rahul]

Hi @Alex Koxaras -Relational- 

Thank You, it worked!!!

[Rahul]

@Alex Koxaras -Relational- I have used your idea stated above, but QA testing ticket is not getting created through automation when any other tickets are linked to that parent ticket

[Rahul]

@Alex Koxaras -Relational- the condition should be like 

Issues in Linkedissues ({{issue.type in QA Story}})

Then

{{Lookupissues.size}} is less than 1

I don't know how to write this script correctly, just explaining the requirement