when setting automation, can't find a lot functions on tutorial website

[Ruihua Sun]

I want to setup automation for my team, and read some articles.

when I try to set an trigger for "when issue keep in one status for some time", I can't find it.

so I lookup in the website,links below

https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

Then, I realize that in the Automation. the product I'm using, missing a lot functions according to the page I read.

I want to know why and how to fix this

Version：

JIRA Software 7.10.2

JIRA Service Desk 3.14.2

attached is all the triggers I can use

[Ruihua Sun]

Just a notice that my question still need help.

[Alexey Matveev]

Hello,

Unfortunately, you screenshot is not readable. Are we talking about the Service Desk Automation rules, which are in-built in Jira Service Desk, or the Automation for Jira plugin, which is a custom plugin?

[Ruihua Sun]

It's Service Desk Automation rules, which are in-built in Jira Service Desk

Project setting -> Automation

[Alexey Matveev]

I see. It would be nice to see what you are missing.

[Ruihua Sun]

I edit the question again, hope you can see the attached screenshot this time

[Alexey Matveev]

Hello,

That is documentation for your version:

https://confluence.atlassian.com/servicedeskserver0314/automating-your-service-desk-954240116.html

I guess you have all when triggers there.