unable to access my Jira site

[Fiana Marsha Marentek]

Hi everyone,

I’m currently unable to access my Jira site

When I try to open it, the page keeps loading and eventually shows this message:

I’ve tried refreshing, using incognito mode, and clearing cache, but the issue persists.

Note:
- I've tried accessing the admin.atlassian.com link, but it only leads me to the “Create Organization” page, so it seems like I don’t have access to an existing one.
- Is it possible that my Jira project board was deleted? If so, is there a way to see who deleted it and possibly recover it?
- I asked the community, but it hasn’t been solved yet

Thanks in advance for any help!

[Ollie Guan]

Hi @Fiana Marsha Marentek ,

It looks like contacting support is the best option, I've set you up with them.

Help is on the way! An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.