"Don't notify me" button not visible in customer issue view
Hi folks,
we are using Jira Service Desk (3.15.1) and JIRA v7.12.1.
We have one JSD project which is driving me crazy. This project should normally send out notifications to a special group (agents) when a ticket is commented. Some agents complain that they do not receive the notifications. Other agents in the same group receive the notifications. I checked Outlook rules, reset the notification and permission scheme, re-indexed the project and disable / re-enable the Atlassian Notification Plugin". Nothing was successful.
I figured out that for this specific project does not show the "Don't notify me" button in the customers issue view. I only can see "Share".
If I check the notification helper it says the following:
I have no idea how a user can disable notifications individually?!
I would be a really happy girl, if you can give me hints on how to solve the issue!
Thanks in advance!