knowledge base category structure

[Jonas Olausson]

How can I build a knowledge base category structure (with sub categories), possible for users to browse?

[carolyn french]

Hi Jonas, and welcome to Community!

Knowledge bases that connect up to Jira Service Desk are built in Confluence. Confluence is made up of spaces, and pages within those spaces. You can organize the pages by using parents pages and then nesting the child pages that relate. Also, labeling the pages is quite useful. You can embed related label macros into the Confluence pages, so that a user can easily browse and find related content.

Hope this helps,
Carolyn

[Jonas Olausson]

Thank you for your quick response. Ultimately I would like to have the browsable knowedge base available in the service desk, but that is probably because this is what I'm used to. I will evaluate your suggestion, thanks.

[carolyn french]

You're welcome! Great, I think that is the way to go. Check out this page for more specifics.

[Kiersti Felska]

Wondering how a user may set the "Knowledge Base Category" from the confluence page... 

I know how in the Service Desk Knowledge base UI but not sure how i can set it when creating the page within confluence so I dont have to then go to the knowledge base to set it. 

I also am not sure why the published articles are not showing up for Customers or anonymous users in the support portal. If i log into the portal with my service desk account they display as they should under the categories and such

Any ideas or suggestions would be greatly appreciated!