how to allow Service Desk customers to view all tickets in our JIRA project?

i want to see all JIRA service desk tickets through a portal. at the moment i can see items only created by me.

1 answer

2 votes

This can be set up by using Organisations. This allows multiple customers to see tickets raised by other people in their organisation.

This needs to be set up by a Jira Service Desk agent and you will need to confirm who should be in your organisation.

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