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how can i ignore a certain type of request with specific subject?

Paul Tan December 30, 2018

how can i ignore certain type of request with specific subject?

1 answer

3 votes
Jack Brickey
Community Champion
December 30, 2018

@Paul Tan, welcome to the Community. What do you mean by ignore? Do you simply not want to have it show in your queue or do you want to not have it create a ticket? They former would be pretty straight forward but I’m unsure if the later is possible. You could use automation to close the tickets.

Paul Tan January 2, 2019

Hi Jack,

Either way is fine, would like to exclude certain subjects if possible. Any relevant KB where i can look into for the "automation" part?

 

Thanks!

Jack Brickey
Community Champion
January 2, 2019

here is an example automation. you will want to adjust to meet your needs. my advice is to make the automation as specific as possible (JQL and other conditions, e.g. include reporter if unique) so that you are accidentally closing 'valid' issues. you may also wish to email you or someone each time one is closed thru automation so they can watch for undesired closure, at least for a period of time until you trust your automation. you could also create a special queue for issues closed by the automation so you could easily peruse them.

ignore issue.jpg

Paul Tan January 3, 2019

Thanks!!

ray
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February 18, 2019

Hi @Jack Brickey

May I know where can I find the above "custom rule" section in Jira?

Jack Brickey
Community Champion
February 18, 2019

@ray , project > settings > Automation. you will need admin rights.

ray
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February 18, 2019

Thanks @Jack Brickey !

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