customer satisfaction email

My Service Desk is not sending any customer satisfaction questions. How do i fix this?

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It was enable, i disabled it and enabled it again and its working fine now, thanks.

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Check the following - Project settings > satisfaction settings

is it enabled?

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yes, it is enabled

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I have never experienced them not being sent if enabled. I would check junk mail just to be sure. If you are confident they are not being sent then I would contact Atlassian Support.

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Have you disabled the "request resolved" rule under Customer Notifications?

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customer satisfaction email

My Service Desk is not sending any customer satisfaction questions. How do i fix this?

2 answers

2 accepted

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