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customer satisfaction email

Angie
Angie
November 28, 2019

My Service Desk is not sending any customer satisfaction questions. How do i fix this? 

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Angie
Angie
January 15, 2020

It was enable, i disabled it and enabled it again and its working fine now, thanks.

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Jack Brickey
Jack Brickey
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November 28, 2019

Check the following - Project settings > satisfaction settings

is it enabled?

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Angie
Angie
November 28, 2019

yes, it is enabled

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Jack Brickey
Jack Brickey
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November 28, 2019

I have never experienced them not being sent if enabled. I would check junk mail just to be sure. If you are confident they are not being sent then I would contact Atlassian Support.

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Gareth Powell
Gareth Powell
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December 12, 2019

Have you disabled the "request resolved" rule under Customer Notifications?

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Jira Service Management
Jira Service Management
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