custom email notifications rules for each customer

Hi,

Is there any way to custom email notifications rules for each customer?

For example I need to customize the rule for issue created but only for one customer.

Thanks

2 answers

0 votes

Hi Albert,

You can use the Service Desk Automation to send email. You can make it conditional on the organization or some other identifier for that customer.

Hope that helps..

Susan

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Where can I find this option?

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0 votes

Hi there,

that would be easy in Scriprunner for Jira:

It's a built-in script, you specify the text, who to send it and what's the condition.

I hope this makes sense.

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